Shipping policy

AREA SERVED

We are currently selling and shipping everywhere in Canada. 

SHIPPING COST*

- Free shipping on orders of $50 and more (before taxes, excluding gift cards)

- Flat fee of 12$ + taxes on orders of $49.99 and less

SHIPPING CARRIER & SERVICES

All shipments are sent via the Expedited Parcel service from Canada Post and includes tracking. 

SHIPPING DELAYS

• Packages are usually prepared and shipped within the following business day of the order.
  
• Shipping delay will depend on the destination address and the Carrier's delay

FREE LOCAL SHIPPING

• Customers within the free shipping area are allowed for free shipping with a minimum purchase of 15$ before taxes. 
• Simply fill your cart and go to the checkout page to select Local Delivery

IMPORTANT INFORMATION

- Macerum is not responsible for packages that were stolen or damaged nor Canada Post delivery errors.

- Customers are required to verify their delivery address when completing their order.

- We are not responsible if a package is delivered to the wrong address due to an error in the delivery address. For any package that has been returned to us due to an error in the delivery originating from the customer (forgetting to enter the apartment number or address error, for example), delivery costs for re-shipping is required, i.e. $12 + taxes, even if the order originally benefited from free delivery.

- We are not responsible for items stolen from an order after it has been delivered. 

 

Don't hesitate to contact us in case of problem; we will be happy to follow up with Canada Post.

*Macerum reserves the right not to honor its pricing policy for mailings to certain remote areas, should the delivery cost exceed $20.